At CMEEKSTORE Marketplace ("CMEEKSTORE", “our”, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for purchases made on our platform.

By placing an order on CMEEKSTORE Marketplace, you agree to this Refund Policy.

1. General Refund Eligibility

Refunds may be granted under the following circumstances:

• Item received is defective, damaged, or not functioning as described;
• Item delivered is materially different from what was ordered;
• Order was cancelled before shipment (where applicable).

All refund requests are subject to verification and approval by CMEEKSTORE.

2. Non-Refundable Items

The following items are not eligible for refunds, except where required by law:

• Items clearly marked as non-refundable;
• Digital products or downloadable content after access has been granted;
• Items damaged due to misuse, negligence, or improper handling by the buyer;
• Products returned without original packaging, accessories, or proof of purchase;
• Items altered, installed, or tampered with after delivery.

3. Refund Request Process

To request a refund:

1. The buyer must contact CMEEKSTORE Support within the specified return window (if any);
2. Provide order details, reason for the refund, and supporting evidence (photos or videos);
3. CMEEKSTORE will review the request and may contact the seller for verification.

Refund requests submitted outside the approved timeframe may be declined.

4. Inspection and Approval

• Returned items may be subject to inspection before a refund is approved.
• CMEEKSTORE reserves the right to approve, partially approve, or reject refund requests.
• Decisions made by CMEEKSTORE regarding refunds are final, except where otherwise required by law.

5. Refund Method and Timeline

• Approved refunds will be processed using the original payment method whenever possible.
• Refund processing times may vary depending on the payment provider or bank.
• CMEEKSTORE is not responsible for delays caused by third-party payment processors.

6. Shipping Costs

• Original shipping fees are non-refundable unless the refund is due to an error by CMEEKSTORE or the seller;
• Return shipping costs may be the responsibility of the buyer unless otherwise stated or required by law.

7. Fraud and Abuse

CMEEKSTORE reserves the right to deny refunds where fraud, abuse, or suspicious activity is suspected, including repeated refund requests or false claims.

8. Third-Party Sellers

For items sold by third-party sellers:

• Refunds are still handled through CMEEKSTORE Support;
• CMEEKSTORE may liaise with the seller to investigate and resolve refund claims;
• CMEEKSTORE does not guarantee refunds for seller-related issues but will make reasonable efforts to facilitate resolution.

9. Consumer Rights

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws in the Federal Republic of Nigeria.

10. Changes to This Policy

CMEEKSTORE may update this Refund Policy from time to time. Updates will be posted on the Platform and become effective immediately upon posting.

11. Contact Information

For refund requests or questions, please contact:

CMEEKSTORE Support 
Email: support@cmeekstore.com 
Website: www.cmeekstore.com

By purchasing on CMEEKSTORE Marketplace, you acknowledge that you have read, understood, and agreed to this Refund Policy.